Seamless Order
Return Processing
Managing returns doesn’t have to be complicated. At DC Logistics US, we handle the entire process—from receiving and inspecting returned items to updating your inventory in real time. Our goal is to simplify reverse logistics, reduce your workload, and help you maintain customer satisfaction while protecting your bottom line.
No Set-up fees
Live inventory 24/7
Family-Owned Business
No LongTerm Contracts
On-Time Orders
Free storage Up to 7 days
Family-Owned Business
Years in the
industry
Rates in the
Market
Quality
Control
Customer
Satisfaction
Reduce Returns and Protect Your Revenue
We go beyond simple returns processing. Our comprehensive product preparation, careful handling, and thorough return inspections ensure that your inventory is managed efficiently and accurately. By maintaining rigorous quality control and following precise RMA procedures, we help e-commerce businesses keep their return rates at 3% or lower, saving you time, reducing losses, and enhancing customer satisfaction.
Common Return Options Available
Disposal / Destruction: Ideal for items that are damaged, expired, partially used, or otherwise unsellable. When possible, we can recover any usable components or materials before disposal.
Refurbish: Certain products can be restored to sellable condition by replacing packaging and/or components, making them ready for resale.
Return to Stock: Items in pristine, sellable condition are returned to your inventory or marketplace listings. If needed, we prepare them first to meet all compliance and quality standards.
Return to Seller: We can send returned products back to you in various conditions, whether for inspection of reported damage or to process through your preferred channels.
How Our Order Returns Process Works
1. Returns Receiving with Scanner System
This allows us to accurately link each RMA to the correct customer order and upload any necessary comments or photos to assist with future decision-making..
2. Thorough Return Inspection
Our skilled Returns Team carefully examines and sorts each returned item according to its condition, then promptly notifies you via our RMA system.
3. You Decide the Next Steps for Your Inventory
Based on your instructions, we hold undamaged merchandise before returning it to inventory. Damaged items are stored separately and can either be discarded or sent back to you, depending on your preference. Refunds can also be issued directly through our RMA system, giving you full control and flexibility over returned orders.
Take Control of Your Returns Today
With DC Logistics US, manage every RMA efficiently—from inspection and prep to restocking or refunds—keeping your e-commerce operation seamless and your return rates low.